Videoconferencing can offer survivors an alternative way to meet with a provider or counselor. For survivors who lack transportation or live too far from a program or counselor, videoconferencing may be the only way they can obtain medical, legal, or counseling services and/or trauma-informed therapy.
While using video conferencing to communicate with survivors can be beneficial, there are also drawbacks that programs should take into consideration when using this technology. For tips on using video conferencing, please see this documented by the National Network to End Domestic Violence (NNEDV)’s Safety Net Project, in collaboration with the National Center on Domestic Violence, Trauma & Mental Health (NCDVTMH): Tips For Using Video Conferencing for Victim Services (PDF).
Additionally, several web-based conferencing options are available. This document by NNEDV in collaboration with NCDVTMH reviews the technology requirements, costs, and features of some of these options. It is designed for DV and DV/SA programs and coalitions that want to increase access to services through videoconferencing: Technology Requirements for Using Video Conferencing (PDF).